The National Hospital Insurance Fund (NHIF) today denied reports that their database had been erased, calling the claims deceptive.
In a statement, NHIF stated that their database was still intact and that members could still access the portal and verify their contribution history.
“Attention is drawn to social media posts alleging that the NHIF database for the last three years has been deleted. NHIF would like to categorically assure Kenyans that the database is intact and has not been tampered with in any way, as alleged in the various misleading social media posts,” read the statement in part.
The allegations were made by a social media user who stated that the NHIF database had been so thoroughly cleansed that they couldn’t discern the amount or number of contributors to the fund for the previous two to three years.
“Members can interrogate the database and check the history of their contributions through available self-care platforms,” NHIF said in the statement.
Recently, NHIF resorted to manual processes for clearing claims from patients to ensure continuity of services in hospitals.
This came after services were hampered on Friday due to what the national insurance described as a critical power breakdown caused by a malfunctioning transformer.
Hundreds of people were left stuck at various health institutions due to the disruption, as they are unable to access NHIF payment services.
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