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Kenya Power announces 13hr system maintenance affecting purchase of tokens
Kenya Power has announced temporary system maintenance that will affect the purchase of tokens and the checking of token details.
The utility firm stated that the maintenance will start on Friday, March 31, from midnight to Saturday, April 1, at 11 am.
During the maintenance period, the USSD code used by the public and ‘my power App’ will also not be accessible.
“We wish to inform you that we will carry out system maintenance. As a result, the purchase of prepaid tokens and checking of token details via “977# and myPower App will be unavailable. We apologize for any inconvenience caused. Stay Connected,” Kenya Power announced.
The temporary system maintenance comes after the announcement of new tariffs that will raise the cost of electricity from April 1.
According to the Energy and Petroleum Regulatory Authority (EPRA), the new tariffs will grant the distributor a net earning of KES 184.9 billion in the Financial Year 2023/24.
Kenya Power encouraged its customers to purchase tokens before midnight on Friday, March 31, to avoid blackouts.
Kenya Power’s Acting Managing Director, Geoffrey Muli, earlier addressed the purchase of tokens and power prices opposing new county government charges that would increase electricity costs by 63%.
He revealed that there were plans by the counties to charge for every electricity pole erected in the devolved units, noting that the move would go against their plans to lower electricity costs.
The power utility firm further outlined plans that they were enforcing to ensure that the cost of electricity was reduced significantly in the long run.
“One of the measures, according to Muli, was the renegotiation of the existing Power Purchase Agreements (PPAs), noting that 60% of the 100 billion collected in electricity bills was used to pay for the PPAs,” reports state.
The utility company noted, “We apologize for any inconvenience caused.”
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