Immigration resumes normal passport processing
The Immigration Department on Thursday announced the resumption of normal operations for passport issuance after successfully resolving a period of downtime in its application and collection systems.
The department had halted the application and collection of passports after it experienced technical issues since Tuesday, affecting the application, receiving, and collection services of passports.
The department thanked applicants for their patience and understanding during the disruption and announced the return to standard processing timelines.
As of April 22, the government had implemented several measures to address the backlog accumulated during the downtime.
New printers were acquired to accelerate passport printing while outstanding supplier bills were settled promptly. According to the department, supply chain issues were resolved to ensure smooth processing.
“We are pleased to inform all our clients that we have resumed normal operations in the issuance of passports. We thank you for your patience and understanding during the period that we experienced a downtime,” it said.
The announcement comes as a relief to many Kenyans who have been waiting for passport services amidst the nearly 48-hour halt in operations.
On Tuesday, Interior Cabinet Secretary Kithure Kindiki said that engineers had been swiftly deployed to rectify the issues.
The downtime came just weeks after the successful acquisition of two new passport printing machines which have already been delivered for installation at Nyayo House, Nairobi.
Immigration and Citizen Services Principal Secretary, Prof Julius Bitok said the new passports and digital IDs target will make it easier for Kenyans to access registration documents.
He also said the increased production of the documents will raise the revenue generated via the e-Citizen platform to an average of Sh1 billion daily over the same period and boost the government’s coffers.
“We believe there are realistic targets based on the strategic improvements and investments that we have made to our vital personal registration and documentation systems,” Prof Bitok said.
The new passports target is nearly double the 533,000 issued in 2023 with the higher output pegged on the combined printing capacity of 600 passports per hour by the new machines. Their installation is expected to reduce the waiting time for issuing passports to less than 14 working days.
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