KLM issues an apology to Kenya over ‘civil unrest’ claims alert to customers
Dutch airline KLM has issued an apology following a cautionary alert sent to its customers via social media on January 27th regarding disruption of flights in and out of Kenya and Tanzania.
According to the airline, the alert was only meant for customers in Tanzania.
“The said alert, which was only meant for our customers in Tanzania, was inadvertently and erroneously also shared with our customers in Kenya. We made a mistake in our rebook policy and initially included Kenya,” read a statement sent to newsrooms.
KLM noted that “flights in and out of Nairobi remain as per schedule and no interruptions are anticipated” noting that they had communicated with the relevant Kenyan government authorities.
“KLM takes this opportunity to sincerely apologise to its customers, partners and to the Government and people of Kenya for the inconvenience and damage the said erroneous alert may have caused,” it read.
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