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Ethiopian Pharmaceuticals Supply Service to replicate KEMSA’s ‘continuing improvement’ after benchmarking tour
Ethiopian Pharmaceuticals Supply Service (EPSS) is seeking to follow in the footsteps of KEMSA’s success by implementing the KAIZEN business principles, a concept referring to actions that involve all employees, from the CEO to the assembly line workers in order to continuously improve all business processes.
The move follows a study tour of the KEMSA facilities by a high-ranking Ethiopian government delegation made up of representatives from the Ministry of Health and Parliamentary Committee on Health.
The delegation included Ethiopia’s State Minister for Health, Dr Dereje Duguma accompanied by Ethiopia’s Parliamentary standing committee for Health, Social Development, Culture and Sports Affairs Chairperson Hon Mrs Werksemu Mamo, Committee member Hon Aknaw Kawza, and EPSS Deputy Director General for Pharmaceuticals and Medical Supplies Storage and Distribution Mr Tariku Belachew and Deputy Director General for In-Bound Logistics Mr Solomon Niguse.
Kaizen Institute officials Vincent Nguimbi and Erick Sang also attended the tour.
KEMSA is currently highly regarded as one of the model Kaizen and LEAN Management operating facilities in sub-Saharan Africa after adopting the Japanese heritage Kaizen Philosophy as the Authority’s baseline for organizational transformation and continuous improvement. Delegations from all over Africa have visited the Authority, which recently renewed its connection with the Kaizen Institute as part of the KEMSA 2.0 operational plan, to learn more about the concepts of Kaizen and how they may be used in a complicated supply chain context.
KEMSA CEO Terry Ramadhani explained to the Ethiopian delegation during the tour that KEMSA’s improvement of the Kaizen way of working is essential to improving the customer experience and repositioning the company for growth.
Ramadhani reaffirmed that implementing the concepts at KEMSA supports the Authority’s efforts to ensure transparency and end-to-end visibility of health products and technologies while pledging to mentor Ethiopia through the Kaizen adoption paces.
“We have recently accelerated and enhanced the application of Kaizen philosophies in all our administrative, human capital management and supply chain operating touchpoints,” Ramadhani said. She added, “The Kaizen Philosophy is our preferred benchmark for continuous operating improvement goals in all our workstreams. We strive to guarantee quality standards through Kaizen, positioning KEMSA as a world-class health commodities supply-chain solutions provider.”
Dr. Dereje Duguma, the State Minister for Health in Ethiopia, praised KEMSA operations and promised to stay in touch to guarantee that Ethiopian peers replicated the local success.
“The Ethiopian delegation to Kenya appreciates the good work put in by the KEMSA team on reforms and adoption of world-class standards. We recognize KEMSA as a KAIZEN best practice site. We will strive to maintain mutual support relations as we tap into the learning experiences we have borrowed here to ensure the successful rollout of Kaizen philosophies at our Ethiopian Pharmaceuticals Supply Service,” Dr Duguma said.
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